We aim to dispatch within 24 hours and shipping takes 2-4 days, however, please allow 2-10 due to public holiday delays.

We use Evri, and in some cases Royal Mail.

Please email us if you would rather a different courier.

Yes!

All international shipping is £11, unless customers request express.

Customers are also eligible for any taxes and duties at customs. We do not cover the costs for this. Customs usually contact you via email to request a payment. If no payment is sent to them, then your parcel will be held or destroyed by customs in most cases. Sometimes, they are returned back to us but it honestly just depends on the day.

If you wish to know how much this payment will be, then please email us via info@moorelly.com and we can calculate the total for you.

Please wash at 30 degrees maximum

Our wash tags explain

Please email info@moorelly.com and include your order number

You have 14 days from the date of delivery to request a return or exchange.

Once we have received your return, please allow up to 7 days for us to open and check over the item/s. We try to be quicker than this, however, we say 7 days incase there are any delays like bank holidays.

All returns must be sent back to us in the exact condition it was in before purchasing - unworn and unwashed condition.
Our items are all checked over by us prior to posting out to customers.

We will process the return once we have received the item/s in brand new condition.

Returns will simply be declined and returned to customer if not in the same condition - I.e. any marks, stains, animal hair and other signs of wear.

NOTE: THIS DOES NOT APPLY TO INTERNATIONAL ORDERS. If your order is being returned back to us from abroad, we allow 16 days from the return approval.