FAQs
Shipping questions
When will I receive my order?
We aim to dispatch within 24 hours and shipping takes 2-4 days, however, please allow 2-10 due to public holiday delays.
Which courier will be used?
We use Evri, and in some cases Royal Mail.
Please email us if you would rather a different courier.
Do you ship internationally?
Yes!
Care
How should I wash my item/s?
Please wash at 30 degrees maximum
Our wash tags explain
Returns
How do I return my order?
Please email info@moorelly.com and include your order number
We must receive your return within 14 days from placing your order. Return will not be accepted after this.
Will my return be accepted?
All returns must be sent back to us in the exact condition it was in before purchasing - unworn and unwashed condition.
Our items are all checked over by us prior to posting out to customers.
Our original packaging must be included.
We will process the return once we have received the item/s in brand new condition.
Returns will simply be declined and returned to customer if not in the same condition - I.e. any marks, stains, and other signs of wear.